Privacy Policy

Privacy Policy

Last Updated: August 27, 2026

Naturaix respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Duyou Tonghui E-Commerce (Hubei) Co., Ltd., operating under the Naturaix brand (“Naturaix,” “we,” “us,” or “our”), may collect, use, disclose, retain, and otherwise process personal information when you visit our website, purchase our beauty, skincare, or personal-care products, communicate with us, or otherwise interact with our services.

Please read this Privacy Policy carefully.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Naturaix and the services you use.

We may collect the following categories of information.

Contact Information

This may include:

  1. Name
  2. Email address
  3. Telephone number
  4. Billing address
  5. Shipping address

Order and Transaction Information

This may include:

  1. Products purchased
  2. Order numbers
  3. Order history
  4. Transaction information
  5. Shipping and delivery information
  6. Returns and refund information
  7. Customer-service records

Payment Information

Payments may be processed by third-party payment processors and ecommerce service providers.

Depending on the payment method you choose, your payment information may be collected and processed directly by the applicable payment provider.

Naturaix may receive limited transaction and payment-related information necessary to confirm, process, manage, or support your order.

We do not require customers to send full payment-card information to our Customer Care team.

Account Information

If customer accounts are made available on our website, we may process information associated with your account, including:

  1. Login information
  2. Saved contact details
  3. Preferences
  4. Saved addresses
  5. Order history
  6. Account activity

Device and Usage Information

When you interact with our website, certain technical information may be collected automatically.

This may include:

  1. IP address
  2. Browser type
  3. Device type
  4. Operating system
  5. Referring website or URL
  6. Pages viewed
  7. Website interactions
  8. Approximate location derived from technical information
  9. Cookie identifiers
  10. Similar online or device identifiers

Communications

When you contact Naturaix, we may collect and retain information contained in your communication, together with information reasonably necessary to respond to your request.

This may include customer-service enquiries, order-related messages, product questions, return requests, and other communications.

2. How We Collect Personal Information

We may collect personal information:

  1. Directly from you
  2. Automatically when you interact with our website
  3. Through our ecommerce platform or website service providers
  4. From payment processors
  5. From shipping carriers
  6. From logistics and fulfillment providers
  7. From analytics providers
  8. From advertising and marketing providers
  9. From fraud-prevention and security providers
  10. From other service providers where permitted by applicable law

3. How We Use Personal Information

We may use personal information for purposes including:

  1. Processing and fulfilling orders
  2. Processing payments
  3. Arranging shipping and delivery
  4. Providing order confirmations
  5. Providing shipment and tracking information
  6. Processing returns and refunds
  7. Responding to customer enquiries
  8. Providing customer support
  9. Maintaining customer accounts where available
  10. Operating and maintaining our website
  11. Improving our products, services, and customer experience
  12. Understanding how visitors use our website
  13. Personalizing experiences where permitted
  14. Measuring website and marketing performance
  15. Detecting, investigating, and preventing fraudulent activity
  16. Protecting our customers, website, services, and business
  17. Sending marketing communications where permitted
  18. Managing promotions and customer relationships
  19. Complying with applicable legal, regulatory, tax, accounting, and contractual obligations
  20. Establishing, exercising, or defending legal claims

4. Ecommerce and Service Providers

We work with third-party service providers to operate our online store and provide services to customers.

These providers may assist us with services such as:

  1. Website hosting
  2. Ecommerce functionality
  3. Checkout services
  4. Payment processing
  5. Order management
  6. Shipping and fulfillment
  7. Fraud prevention
  8. Security
  9. Analytics
  10. Marketing and advertising
  11. Customer support

These service providers may process personal information in accordance with their own privacy policies and contractual obligations.

Some providers may process information in countries other than the country in which you live.

We encourage you to review the privacy notices of relevant third-party providers where appropriate.

5. Cookies and Similar Technologies

Naturaix and our service providers may use cookies, pixels, tags, local storage, and similar technologies when you interact with our website.

These technologies may be used to:

  1. Enable essential website functionality
  2. Maintain shopping-cart functionality
  3. Remember preferences
  4. Maintain user sessions
  5. Authenticate users where applicable
  6. Improve website security
  7. Prevent fraud
  8. Understand website usage
  9. Measure website performance
  10. Provide analytics
  11. Personalize content where permitted
  12. Measure advertising effectiveness
  13. Support marketing and advertising activities where permitted

Depending on your location and applicable law, you may be provided with options to manage certain non-essential cookies or similar technologies.

You may also be able to manage cookies through your browser settings.

Disabling certain cookies may affect the availability or functionality of some website features.

6. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate Naturaix, fulfill customer orders, provide our services, protect our business, or comply with applicable law.

Recipients may include:

  1. Ecommerce platform providers
  2. Website hosting providers
  3. Payment processors
  4. Shipping carriers
  5. Logistics and fulfillment providers
  6. Customer-service providers
  7. Analytics providers
  8. Marketing and advertising providers
  9. Fraud-prevention providers
  10. Security providers
  11. IT and cloud-service providers
  12. Professional advisers
  13. Government agencies, courts, or regulatory authorities where required by law

We may also disclose information where reasonably necessary to:

  1. Comply with applicable laws or legal obligations
  2. Respond to lawful requests
  3. Investigate suspected fraud or misuse
  4. Enforce our terms, policies, or agreements
  5. Protect the rights, property, security, or safety of Naturaix, our customers, or others

7. Advertising and Personalization

Where permitted by applicable law, we may work with advertising, analytics, or marketing providers to understand customer interests, measure advertising performance, improve marketing campaigns, and provide more relevant advertising.

Depending on your jurisdiction, certain advertising or data-sharing activities may be treated as “sale,” “sharing,” “targeted advertising,” or similar activities under applicable privacy laws.

Where required by law, appropriate methods may be provided for exercising applicable opt-out rights.

Your available rights may vary depending on where you live.

8. Business Transactions

If Naturaix or Duyou Tonghui E-Commerce (Hubei) Co., Ltd. becomes involved in a merger, acquisition, financing, restructuring, sale of assets, reorganization, or similar business transaction, personal information may be transferred or disclosed as part of that transaction where permitted by applicable law.

Any such processing will remain subject to applicable legal requirements.

9. International Data Transfers

Naturaix operates internationally and may work with service providers located in different countries.

As a result, personal information may be transferred to, stored in, accessed from, or processed in countries outside the country or region in which you live.

Privacy and data-protection laws may differ between jurisdictions.

Where required by applicable law, we take appropriate measures in connection with international transfers of personal information.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy and to satisfy applicable business, contractual, legal, regulatory, tax, accounting, security, and operational requirements.

Retention periods may depend on factors including:

  1. The type and nature of the information
  2. Order-processing requirements
  3. Shipping and fulfillment requirements
  4. Customer-service requirements
  5. Return and refund requirements
  6. Tax and accounting obligations
  7. Fraud-prevention requirements
  8. Security requirements
  9. Dispute resolution
  10. Applicable legal obligations

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise handle it in accordance with applicable law.

11. Your Privacy Rights

Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the right to:

  1. Request access to certain personal information
  2. Request correction of inaccurate personal information
  3. Request deletion of certain personal information
  4. Request information about how your personal information is processed
  5. Obtain a portable copy of certain personal information
  6. Opt out of certain targeted advertising
  7. Opt out of certain sale or sharing of personal information
  8. Limit certain uses of sensitive personal information where applicable
  9. Withdraw consent where processing is based on consent and withdrawal is permitted
  10. Appeal certain decisions relating to privacy requests where applicable

These rights vary by jurisdiction and may be subject to exceptions or verification requirements.

12. How to Exercise Your Privacy Rights

To submit a privacy-related request, please contact:

Email
support@naturaix.com

Please provide sufficient information for us to understand and process your request.

We may request additional information where reasonably necessary to verify your identity, protect your information, or confirm that you are authorized to make the request.

Where permitted by applicable law, an authorized representative may make a request on your behalf, subject to appropriate verification.

We will process valid requests in accordance with applicable legal requirements.

13. Marketing Communications

Where permitted by law, Naturaix may send you promotional or marketing communications.

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the relevant email or by contacting us.

Even if you opt out of marketing communications, we may continue to send non-promotional or transactional communications relating to:

  1. Orders
  2. Payments
  3. Shipping and delivery
  4. Returns and refunds
  5. Customer-service requests
  6. Account security
  7. Privacy or policy updates where appropriate
  8. Other transactional or service-related matters

14. Children's Privacy

Our website and services are intended for a general adult audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 in a manner prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact:

support@naturaix.com

We will review the request and take appropriate action where required by law.

15. Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, online service, storage system, or security method can be guaranteed to be completely secure.

For this reason, we cannot guarantee the absolute security of personal information transmitted to or processed through our services.

16. Third-Party Websites and Services

Our website may contain links to websites, applications, social-media platforms, or services operated by third parties.

Naturaix does not control the privacy, security, content, or data-handling practices of independent third parties.

This Privacy Policy does not apply to third-party websites or services.

We encourage you to review the privacy policies and terms of any third-party service before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  1. Our services
  2. Our business practices
  3. Our technologies
  4. Our service providers
  5. Applicable laws or regulations
  6. Other operational or legal requirements

When we update this Privacy Policy, we will revise the “Last Updated” date displayed at the top of this page.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, your personal information, your privacy rights, or Naturaix's privacy practices, please contact us.

Naturaix Customer Care

Email
support@naturaix.com

Contact Information
+86 15561258547

Company Information

Brand Name
Naturaix

Company Name
Duyou Tonghui E-Commerce (Hubei) Co., Ltd.

Registered Address
Room 2-403, Building 18, No. 9 Caihong North Road, Huahu Subdistrict, Huangshigang District, Huangshi City, Hubei Province, China

Contact Information
+86 15561258547

Email
support@naturaix.com

Naturaix

Beauty, Naturally Refined.